Our Service

There are a vast number of window companies and home improvement businesses all over the UK. At Basfords, we believe we are different.

At Basfords we want to share our knowledge and expertise with you. When it comes to choosing the right home improvements you should ask questions, seek information and be sure you fully understand what you’re buying.

Rehau Sliding Doors

Doors and windows, their suppliers and installers are not the same.

At the heart of what we do is ongoing communication. From your initial visit to our showroom or from your first consultation to right after your windows and doors are installed, we are on hand.

Your Personal Consultation

Our consultation and quotation is free. We welcome you to our showroom to view our products and where we are on hand to advice.

Should we carry out a visit to your home, this will be done by one of our professional home improvement specialists. Here we gain an understanding of your needs, what you wish to achieve from your new windows and doors and any special requirements you have.

We’ll offer recommendations for the right products and designs that will suit your home, explaining the merits of each. The final decision is always yours.

Your Comprehensive Survey

Upon receipt of your order we will arrange our surveyor to visit your property. Our surveyor will confirm the designs and options you’ve ordered. They’ll also check all measurements to make sure all products will fit perfectly. If you need planning permission we take care of that too

Precise Manufacturing

Upon completion of your survey and confirmation or your order the manufacturing process begins.

Depending upon the product several weeks may pass between placement of your order and delivery/installation of your new windows and doors. Throughout this period we will communicate with you and advise you of the profess of your order.

We apply strict quality-control procedures at every stage of production, and we never compromise. From our specially treated orangery roof system to the unparalleled quality of our glass panes, every product we install is meticulously crafted and guaranteed to be reliable and durable.

A professional Installation

All of our fitters are trained to a high standard and well used to customer interaction.

They will get the job done on time and with the minimal fuss or mess. If furniture is required to be moved they will do that too and cover them with dust-sheets.

Our installers are all friendly, knowledgeable and happy to answer any questions you may have. Your product will be installed to the highest standard and we’ll leave your home as clean and tidy as we found it.

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Project Management

At Basfords we have our own highly trained Project Manager who is always there as your port of call. We do our utmost to make your relationship with us as simple and hassle-free as possible.

Your Project Manager is there from the start until completion of your installation. This gives you an expert point of contact at all times and one that will always be on hand to answer your questions.

Personal and Caring Aftersales Service

We are on hand after your new windows and doors are installed should you have any questions.

After your installation we will explain how your new doors and windows work as every product is different in nature and complexity. We will also advise you about routine cleaning and general operation and care.

For more information about our service, and to book a free, no-obligation appointment, call us on 0115 895 4948. Or please visit our showroom.